NSFW? Email and chat at work

Email and chat at work are two extremely useful tools … but also a massive banana skin.

The problem is that anything that is written is stored permanently and can be quoted out-of-context in the papers, by regulators or in court. Firms do have a duty to store what their staff write and must disclose it to the authorities, even if it puts them and their staff in an awkward situation. We’ve seen lots of this in finance.

In some cases, even when the regulators are not involved, big firms, like Sony, get hacked and their work emails and chats exposed to the world and their reputation dragged through the mud – even though it is unlikely that they wrote anything worse than anything their peers, whose emails weren’t made public, would have done.


Here are some recent quotes found in the press. How would you defend these?


The problem is that there is simply so much email and chat traffic at work : the average worker sends/receives more than 20,000 emails a year, according to a study from Radicati Group Research. Add to that their internal and external chats and it is an ecomms disaster waiting to happen.

Inevitably someone at your firm will at some time find themselves feeling stressed/sarcastic/angry and fire-off a response without thinking it through. And that’s all that it takes : everything is on the permanent record now for both the employee and the company.

For the employee that can mean anything from losing their job to going to jail … for the company it can mean a loss of a professional license, a big fine or plenty of unwanted negative publicity and a loss of trust amongst their clients.


legoWe firmly believe the best solution is to catch the action before it occurs : giving staff visual warnings before they’re about to send something risky. Prevention is so much better than cure. Nine times out of ten folks think ‘lucky escape’ and never end up sending it, protecting themselves and their company.

If you’d like to see how SafeScribe can help your company protect itself and its workers against email and chat ecomms risk, we’d love to hear from you.